Refunds Policy

Refunds Policy

If you would like a refund on a product purchased, you must notify Trenz of your intent to return the product for refund within 14 days of receiving your product. You must contact Trenz through the 'contact us' page, and you will be assigned a returns reference number. Trenz will open a return ticket, and advise you of the returns address with further returns information. You must return the product within 14 days of receiving you returns reference number in a perfect re-sellable condition. The customer is liable for return postage costs.