If you would like a refund on a product purchased, you must notify Trenz of your intent to return the product for refund within 14 days of receiving your product. You must contact Trenz through the contacts page, and be assigned a returns reference number. Trenz will open a return ticket, and advise you to where & which supplier the product is to go back to. You must return the product to the merchant within 14 days of receiving you returns reference number in a perfect re-sellable condition. The customer is liable for return postage costs.